Customer Service
Welcome to Ponir London Customer Care
At Ponir London Ltd, we are committed to providing friendly, reliable, and professional customer support. Whether you need help with an order, delivery, returns, custom henna bookings, personalised photo magnets, or product information, our team is here to assist you.
We aim to respond to all customer enquiries within 24–48 business hours.
How Can We Help?
Orders & Delivery
Need help tracking your order or checking delivery times?
We can assist with:
- Order status updates
- Delivery delays
- Incorrect shipping information
- Missing items
- Nationwide shipping enquiries
Returns & Refunds
If you are not satisfied with your purchase, we are here to help.
Return Conditions
- Items must be unused and in original condition
- Return request should be made within 14 days of delivery
- Personalised/custom items may not be refundable unless faulty
Refund Processing
Approved refunds are normally processed within 5–10 business days after inspection.
Custom & Personalised Orders
Henna Art Bookings
For bridal, party, festival, or event henna bookings:
- Please book in advance
- Share your preferred design style
- Inform us of allergies or skin sensitivities before application
Freeze Photo Magnets
For personalised photo magnets:
- Upload high-quality images for best results
- Custom designs may take extra processing time
- Colours may slightly vary depending on printing materials
Frequently Asked Questions
How long does delivery take?
UK standard delivery usually takes 2–5 business days.
Do you offer international shipping?
No.
Can I cancel my order?
Orders may be cancelled before dispatch.
How do I contact customer support?
You can contact us by email, phone, or website contact form.
Do you accept custom clothing or gift requests?
Yes, we accept selected personalised and custom orders depending on availability.
