Last Updated: 28 May 2026

Welcome to the website of Ponir London Ltd. By using our website, placing an order, or booking a service, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. About Us

Ponir London Ltd is a UK-based business offering products and services including clothing, shoes, bags, jewellery, photo magnets, gifts, henna art, and related items.

2. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years old or using the website with parental/guardian permission.
  • The information you provide is accurate and complete.
  • You will not use our website for unlawful or harmful activities.
  • You will not attempt to damage, hack, or interfere with the website or its services.

We reserve the right to refuse service or terminate access if misuse is suspected.

3. Products & Services

We aim to ensure all product descriptions, prices, and images are accurate. However:

  • Colours may vary slightly depending on screen settings.
  • Handmade items, including henna art and customised products, may have small variations.
  • Product availability may change without notice.
  • We reserve the right to modify or discontinue products or services at any time.

4. Pricing & Payments

  • All prices are listed in GBP (£).
  • Prices may change without prior notice.
  • Payments must be completed before products are shipped or services are confirmed.
  • We use secure payment providers to process transactions.

5. Delivery

  • Free delivery is available on eligible UK orders over £50.
  • Delivery times are estimates and may vary during busy periods.
  • Customers are responsible for providing the correct delivery address.
  • Additional charges may apply for remote locations or special delivery requests.

6. Henna Art Services

For henna bookings:

  • Prices may vary depending on event location, travel distance, number of guests, and service duration.
  • Bookings are subject to availability.
  • Deposits may be required to secure appointments.
  • Clients must inform us of any skin allergies or sensitivities before treatment.
  • We are not responsible for allergic reactions if allergy information is not disclosed.

7. Custom & Personalised Orders

Custom-made or personalised products may:

  • Require additional production time.
  • Be non-refundable unless damaged or incorrect.
  • Slightly differ from preview images due to handmade or printing processes.

8. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information.

Generally:

  • Items must be returned unused and in original condition.
  • Personalised items and service bookings may not qualify for refunds.
  • Refunds are processed after inspection and approval.

9. Intellectual Property

All website content including logos, text, product images, graphics, and designs are the property of Ponir London Ltd unless otherwise stated.

You may not copy, reproduce, or use our content without written permission.

10. Limitation of Liability

We are not liable for:

  • Indirect or accidental damages.
  • Delivery delays caused by third parties.
  • Temporary website interruptions or technical issues.
  • Customer misuse of products or services.

Nothing in these Terms limits rights provided under UK consumer law.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell customer information to third parties.

12. External Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

13. Changes to These Terms

We may update these Terms & Conditions at any time without prior notice. Continued use of the website means you accept any updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be handled under UK law.

15. Contact Us

For questions regarding these Terms & Conditions, please contact:

Ponir London Ltd
Email:ponir.london@gmail.com
Phone: +44 7918598097
Location: 50 Woodhill rise, Norwich, United Kingdom. NR5 0DW